What Is the Wen Hair Care Scam About?
Wen by Chaz Dean is a hair care brand sold mainly through TV infomercials and its website. The Wen hair care scam label comes from widespread consumer complaints alleging misleading marketing, difficulty canceling subscriptions, and unexpected charges. The company denies operating a scam and states it follows applicable laws.
Common Consumer Complaints and Issues
Users report being enrolled in recurring shipments or auto-ship programs without clear consent. Other complaints mention hard-to-reach customer service, confusing billing, and trouble obtaining refunds. Some buyers say they were charged after trying to cancel.
Regulatory Actions and Official Responses
In 2016, the U.S. Federal Trade Commission charged the company with deceptive marketing and auto-ship practices, resulting in a settlement and consumer refunds. The brand later updated its policies and checkout disclosures. For details, see the FTC complaint page at FTC case information.
How to Protect Yourself When Buying Wen Products
Before purchasing, read the terms for shipping, billing, and cancellation. Check your bank or card statements for unfamiliar charges. If you suspect fraud, contact your payment provider and file a report with the FTC at ReportFraud.ftc.gov.
